0) Definitions, interpretation and scope

“Site”The website and associated tools through which tourism services are advertised and sold.

“Tour”The following are included indistinctly excursions, activities, experiences, tourist services and/or products published on the Site (whether individually or in combination). All these denominations are considered equivalent for the purposes of these T&Cs.

“Customer”: the reserving party, passenger and/or companion using the Site and/or contracting Tours.

“Agency/Company”Tour Central S.A.S. or other company name indicated on the voucher.

“Supplier/s”The following are the main suppliers: carriers, operators, guides, insurers and any third party that performs the contracted services.

“Voucher”/“Service order”.”digital proof that accredits and details the contracted Tour.

“No Show”Failure of the Client to show up at the meeting point, date and time indicated.

“T&C”abbreviation of “Terms and Conditions” of this Site.

Rules: the singular includes the plural and vice versa. The time references are interpreted according to official time of the Republic of Argentina. In the event of a difference between these T&Cs and those indicated on the product sheet or in the voucher, the specific prevails of the token and/or voucher.

1) Acceptance of T&C and electronic communications

By browsing the Site, creating an account, initiating a purchase or confirming (e.g. “Book”, “Pay”, “Confirm”), the Customer declares that he/she has read and accepted these Terms and Conditions. The Site uses electronic media for communications, notifications, purchase summaries and issuance of vouchers.

2) Publication, availability and accuracy of information

Content and changes. The descriptions, itineraries, schedules, routes, maps, images and duration times published are for information purposes only. referential. You can visit adjust for reasons of technical, operational, meteorological, sanitary or safety issues., or by force majeure, and maintaining the nature and quality of the service.

When the adjustments are non-substantial (e.g., rearrangement of stops, reasonable variation of schedules, change of vehicle/guide without downgrading), the Company will will try offer alternatives reasonable y operationally viable, subject to availability y free of charge only when there are no tariff differences/charges from the Supplier.

If the change were substantial (e.g., modification of date, substantial reduction of the duration, demotion o material alteration from tour), the Customer may: (i) accept the modification; (ii) reprogram; o (iii) request reimbursement, compliant:

• the benefits, terms and conditions of the flexibility products that it had contracted (Flexible Reserve Pack, Reprogramming Insurance and/or Cancellation Insurance, which prevail if they turn out to be more favorable), and, failing that,
• the Supplier Policy and the cancellation/rescheduling policy of these T&Cs.

All of the above is understood as without prejudice of the unwaivable consumer rights.

Quotas and confirmation. All publications are subject to availability y confirmation of the Supplier(s). If a service could not be confirmed or should be cancelled for cause (including force majeure), the Agency will make arrangements with the Client: (i) reprogramming subject to availability (there may be rate differences/supplier's charges); o (ii) the reimbursement that corresponds according to: the packs/insurance (if they are more profitable) and/or the applicable supplier's policy. The choice between alternatives will be subject to the operational availability and to the product conditions acquired.

2.3. Manifest errors. In view of prices or conditions notoriously erroneous system or typographical failures, the Agency may override the order with full refund to the means of payment used and offer - if possible - to make the purchase at the correct price.

2.4. Languages. Information may be displayed in several languages; in case of discrepancy, Spanish prevails.

3) Pricing, currency, taxes and antifraud validation

3.1. Final price. Informed price before paying is the total amount that the Customer will pay for the selected service(s), and may include taxes, fees, perceptions and/or charges own of the means of payment or of the processor where applicable. If any component was not included (e.g. local taxes payable at destination), will be reported on the product sheet or in the prepaid summary.

3.2. Dynamic nature of the price. Until the payment approval and the voucher issuance, prices may change for changes in costs, taxes, perceptions o exchange rate applicable by Suppliers and/or processors. The final price is only fixed with the payment confirmation.

3.3. Currency of collection and display. Unless expressly stated otherwise, collections and refunds are made in legal tender (ARS). Any display in other currency (e.g., USD) has informative character; The final conversion is performed by the bank/issuer and/or the payment processor, and may apply exchange rate differences, rounding y commissions of the financial system.

3.4. Taxes, fees and perceptions. The final price may include taxes, fees and charges national, provincial or municipal, and/or charges Suppliers themselves. Where applicable, the detail will be displayed formerly of payment. Any tax or perception to become enforceable subsequently to purchase and be foreign to the Company may have an impact on the total cost of the service (the Customer will be informed).

3.5. Means of payment, financing and charges. The fees, interests y charges by funding are dependent on the means of payment selected and reported formerly to confirm. The promotions are subject to validity, quota, conditions y are not necessarily combinable each other.

3.6. Preauthorizations and fund reserves. For operational or anti-fraud reasons, the processor may perform the following actions preauthorizations o temporary fund reserves. Preauthorization does not imply confirmation. The reservation is confirmed only with approval y voucher issued.

3.7. Coupons, credits and gift cards (if any). The coupons y credits(i) are not transferable; (ii) may have validity y restrictions; (iii) apply formerly (iv) they do not generate returned ni reimbursement in cash, unless the applicable policy provides otherwise.

3.8. Rejections, forfeiture and reattempts. If the payment results in rejected or the verification is not completed, the purchase may cancel and quotas go free. The Customer may retry with the same or another means of payment, being subject to new availability y prevailing price at the time of retry.

3.9 Anti-fraud validation and identity verification. All purchases may be subject to verification of identity and ownership (e.g., request for supporting documentation, e-mail/telephone validations). If the Customer not complete validation within the reported time limit, the order may cancel with return to the means of payment used. The Company may preventively block operations when there are indications of fraud o improper use.

3.10. Reimbursements: means, times and limits. Reimbursements are made to same means of payment used, by the corresponding amount as the case may be (Provider's policy, packs/insurance contracted and these T&Cs), net from non-recoverable charges (e.g., gateway commissions, bank charges or administrative expenses actually incurred). The accreditation deadlines depend on the processor and/or of the bank of issue of the Client.

3.11. Relationship with packs/insurance. If the Customer contracted Flexible Reserve Pack, Cancellation Insurance and/or Reprogramming Insurance, the benefits, terms and conditions of these products shall prevail when they are more favorable for the Client, without prejudice to the non-recoverable charges nor of what is established by the Supplier's policy.

3.12. Billing. Issued tax receipt according to current ARCA (former AFIP) regulations. The Client is responsible for providing correct and complete billing information (CUIT, VAT status, tax domicile, and other necessary data).

• The request for invoice A shall be carried out at the time of purchase or, at the latest, within 5 (five) calendar days after the payment is made and always within the same calendar month of the operation.
• Upon expiration of these deadlines, the Company will issue invoice B (end consumer), with no possibility of subsequent reissuance.
• The Company assumes no liability for tax inconsistencies nor by the inability to reissue vouchers outside the indicated deadlines.

4) Payments, confirmation and vouchers

4.1. Means of payment. Those authorized in the Site checkout (credit/debit cards, virtual wallets, bank transfers or other processors and those enabled). Each medium may have costs, interest, commissions and conditions The company's own promotions and financing plans, which are disclosed before confirming the purchase. Promotions or financing plans depend on issuing entities and processors, are of limited life and not necessarily cumulative with each other.

4.2. Confirmation of reservation.

The reserve is considered confirmed only when:

• payment is approved by the corresponding means, and
• the system issues the voucher u service order.

Until that time, the quotas remain subject to availability and the Agency assumes no obligation to maintain price or reserved place.

When management is initiated by virtual chat, digital personalized attention or official WhatsApp, the provisional reservation data will remain retained for a maximum of thirty (30) minutes from the beginning of the conversation or the sending of the quotation. After the expiry of this period, if the Client has not payment confirmed and completed, the preliminary reserve may automatically expire, The quotas and conditions informed will be released. In such a case, any subsequent confirmation from the Client may to be considered as a new reserve, subject to availability and current price at the time of final validation with the Supplier.

4.3. Tax receipt. A tax receipt is issued in accordance with ARCA (former AFIP) regulations in force. The Customer must provide correct and complete invoicing data at the time of purchase (tax status, CUIT/CUIL/CDI/DNI, tax domicile, etc.).

• When the Customer is a registered responsible party or a taxpayer that is required to issue invoice A, If you wish to receive an invoice, you should request it at the time of payment or within 5 (five) calendar days thereafter, The Company's tax status and regulations permit.
• If the request for invoice A is not made within that period, or if the Customer's tax status is not compatible, the corresponding voucher will be issued according to ARCA in each case (e.g. invoice B or its legal equivalent).
• In all cases, the voucher issued will be the legally appropriate voucher according to the Customer's VAT or other tax status as required by ARCA.

4.4. Refunds

• Refunds are processed at same means of payment used in the purchase.
• They are credited for the corresponding amount under these T&Cs, the policy of the Suppliers and/or the packs/insurance contracted, net of non-recoverable charges (e.g. gateway commissions, bank charges, administrative costs actually incurred).
• Accreditation deadlines depend on the processor and of the bank of issue but shall never exceed a maximum period of 15 (fifteen) working days from the time the Agency makes the operational reimbursement (this includes time for internal validations, third party authorizations and coordination with the means of payment).
• In the event that the means of payment used is not available in the country of origin. inactive o disqualified at the time of the withdrawal, the Customer must indicate a valid alternative, The tax regulations allow it.
• If there are justified delays due to high demand, additional validations or extraordinary operational situations, the Agency shall inform the Client of the situation within 5 (five) working days of receipt of the request for reimbursement, estimating the possible date of accreditation for extraordinary cases.

4.5. Partial payments, deposits and outstanding balances.

• Some excursions and services may require the payment of a fee. password o partial payment to guarantee the reserve.
• The outstanding balance must be paid in the terms and conditions indicated on the product card, voucher or service order. In certain cases, the balance to be paid directly to the supplier at destination, in the meeting point or before starting the excursion.
• The voucher issued by the Agency shall expressly state whether there is a outstanding balance to be paid to the Supplier. The Customer is responsible for read and verify the information on the voucher.
• The non-cancellation of the balance at destination service cannot be rendered, the service will be considered to be cancellation due to Customer's default, The following rules apply cancellation penalties without the right to reimbursement of the deposit paid.
• Partial payments generate tax receipt for the amount actually paid to the Agency. The Supplier shall issue, where applicable, a voucher for the balance collected directly at destination. Once the total amount has been paid, the Customer will be entitled to the final proof reflecting full payment for the service.

5) What the Tour includes (and what it does not include)

5.1. Includes.

Unless otherwise indicated on the product sheet or voucher, the Tour may include:

• Clearly consigned transfers.
• Visits, excursions or activities expressly listed in the form/voucher, with the scope, duration and modality foreseen.
• Guides or coordinators in the specified language(s).
• Meals and/or beverages only when mentioned in the voucher.

5.2. Does not include.

Unless expressly detailed in the voucher:

• Accommodation of any kind.
• Meals and beverages not indicated as included.
• Personal expenses such as laundry, telephone, internet, tips, extras or other services not specified.
• Local taxes, park access fees, boarding fees or other charges not detailed.
• Migratory and customs formalities, medical or travel insurance not expressly contracted.
• Financial costs derived from financing or surcharges on means of payment.
• Optional services, additional activities or any other service not expressly detailed in the voucher.

5.3. Optional Contracts.

The Customer may purchase, separately and in addition to the Tour, flexibility products such as Flexible Reserve Pack, Cancellation Insurance and/or Reprogramming Insurance. These products shall be governed by their own special conditions, which supplement these T&Cs and shall prevail when they are more favorable to the Customer.

6) Customer requirements: suitability, documentation and punctuality

6.1. Types of excursion and required aptitude.

Site excursions can be:

• Family or low-demandno special physical fitness required (e.g., city tours or low-intensity guided tours).
• Adventure / high impact: required adequate physical fitness and particular safety conditions (e.g. activities in water, at altitude, in the mountains or with technical equipment).

The product sheet indicate the type of excursion and the specific requirements (if any). The Customer must read them before buying and consult in case of doubts.

6.2. Relevant health information (duty to inform).

For prevent incidents and allow for reasonable accommodation, the Customer must inform before you buy (or, at the latest, before the start) any relevant health condition that may require special measures or involve increased risk, including, but not limited to: diabetes or other metabolic diseases, cardiopathies, uncontrolled hypertension, epilepsy, severe asthma, allergies with anaphylactic risk, coagulation disorders/use of anticoagulants, pregnancy, recent surgeries, reduced mobility o disabilities, among others.

Notification is not required for mild or circumstantial conditions that have no impact on safety or on the performance of the contracted activity. The health information provided by the Client will be treated with the utmost care. strict confidentiality and confidentiality, used exclusively for the purposes of to protect their personal safety and that of the rest of the participants.

6.3. Specific requirements per activity.

Certain excursions may require physical fitness, prior knowledge or compatibility with technical safety parameters (such as weight, size, age or similar limits) established by the providers or equipment manufacturers. These requirements will be informed in the product information and/or in the instructions prior to the activity, and are an indispensable condition for participation.

6.4. Meeting point assessment and operational safety.

The designated personnel may make reasonable verifications regarding the Client's aptitude, documentation and equipment in order to safeguard the safety of the activity. In case of non-compliance with the reported requirements or lack of minimum safety conditions, the Company or the Supplier shall be entitled to deny participation, reschedule the activity or propose alternatives, applying in all cases the applicable cancellation policies or packs/insurance.

6.5. Personal medication, equipment and recommendations.

The Customer is responsible for carrying his personal medication, control elements (if applicable), and basic individual equipment (appropriate clothing, footwear and weather protection) according to the nature of the contracted activity.

The specific technical safety equipment (e.g. helmets, vests, harnesses or other implements) shall be provided by the Company or by the Supplier when required by the activity, and their use by the Client shall be mandatory.

If the personal equipment presented is inadequate or risky, the guide or service provider may demand its adaptation as a condition for participation or, if not, the guide or service provider may demand its adaptation as a condition for participation, to deny the benefit for security reasons, The cancellation policies or packs/insurances contracted will be applied if applicable.

6.6. Minors.

Minors may only participate when they comply with the documentation and authorizations required by current regulations and are accompanied by their legal representatives or authorized persons in charge. In certain excursions, additional age, height or equipment adjustment limits may apply, which will be previously communicated and verified at the meeting point.

6.7. Punctuality.

The Client must strictly respect the times of presentation and meeting points indicated. Failure to comply with these conditions may result in the total loss of the right to participate in the activity, without reimbursement, except as expressly provided for in contracted packs/insurance.

6.8. Behavior and substances.

The Company and/or the Supplier may exclude from the activity any Client whose conduct is dangerous, who does not comply with safety regulations, who refuses to follow the instructions of the guide or who is under the influence of alcohol or various substances that diminish his or her capacities. All costs arising from such exclusion shall be borne by the Client.

6.9. Nature of the risk.

The Client acknowledges that certain activities, especially adventure tourism activities, involve an inherent risk that cannot be totally eliminated even with the application of preventive measures and safety protocols. By contracting, the Client agrees to participate with full knowledge of this circumstance and undertakes to comply with the instructions of the guides and providers at all times.

7) Cancellations, rescheduling and refunds

7.1. General scheme (without flexibility products).

Unless a pack/insurance is expressly contracted under the terms of section 7.2, any cancellation or modification shall be governed by this scheme:

a) Voluntary cancellation after the voucher has been issued: no refund or credit is generated, unless the applicable Supplier's policy (carrier, operator, provider) provides for refunds, in which case its terms, penalties and conditions shall apply.

b) Firmly contracted services with third parties: any reimbursement -if any- will be strictly in accordance with the Supplier's policy. The Agency may retain expenses incurred and a reasonable handling fee.

c) Unused portions/portionswhere applicable, reimbursement shall be limited to the proportion actually recovered from Suppliers, net of administrative expenses.

7.2. Flexibility products (optional contracting).

The Customer may purchase, individually and per excursion, any of the following products at the time of purchase or within thirty (30) minutes after the voucher is issued. After this period, the purchase will not be valid retroactively and will not generate the benefits described above:

• Flexible Reserve Pack:

i) Reprogramming without penalty up to the previous day, subject to availability;

ii) Cancellation with partial refund up to 7:00 p.m. of the previous day.

• Cancellation Insurance:

Refund of the 80% if the cancellation is requested until 7:00 p.m. the previous day.

Without this insurance, there are no refunds for voluntary cancellation.

• Reprogramming Insurance:

Date change up to the previous day, without penalty and subject to availability.

No cash refund is contemplated.

Regulatory priority.

In the event that the product card or voucher establishes more favorable conditions for the Client (longer cancellation terms, higher refund percentages, etc.), such specific conditions shall prevail over the provisions of this section. Everything regulated herein is understood as without prejudice to the unwaivable rights of the consumer recognized in the regulations in force..

7.4. Procedure and management channel.

Requests for cancellation and/or rescheduling must be made through the following channels official customer service channels provided by the Agency (administration and customer service), as indicated in the booking documentation or in the communication group created for this purpose (e.g. WhatsApp channel or similar).

The Agency will acknowledge receipt of the request, inform the Client of the steps to be followed, the necessary documentation and the estimated operational deadlines.

In order to avoid confusion, it is hereby clarified that the channel foreseen in item 18 is intended for issues of data privacy and legal aspects, and does not constitute a fast and/or valid means to manage cancellations or rescheduling of services.

7.5. Force majeure and unforeseeable events.

If an event unpredictable and unavoidable (extreme weather, natural disasters, authority measures, social conflicts, sanitary restrictions, among others) prevents or makes the execution of the services excessively burdensome, the obligations may reprogram, adjust or, ultimately, cancel. In such cases, the Agency will manage reasonable alternatives (rescheduling, credits, refunds recoverable from Suppliers), always within the framework of the applicable consumer protection legislation.

8) Non-regular/charter transportation and overbooking

8.1. Non-regular/charter transportation.

When the service is performed in non-regular transportation (charter), the rules set forth in the following paragraphs shall be applied item 7. In case of cancellation, cancellation or modification, the reimbursement will be limited to the proportion of land services not actually used. The non-regular nature of the service will be informed in the first document or voucher issued.

If the Customer has contracted a Flexible Reserve Pack or a Reprogramming Insurance, The benefits provided therein shall be applied, whichever is more favorable. In case of hiring of Cancellation Insurance, If the product is not covered, the specific coverages of such product shall also apply.

8.2. Overbooking of the Supplier.

In the event of overbooking, the Supplier shall offer an alternative of equal or higher category. If the Customer does not accept it, it will correspond to the reimbursement of the affected service in accordance with the Supplier's policy and the applicable regulations expressed in this document.

When the Customer has purchased a Pack o Insurance under the terms of point 7, these products will be applied in the most favorable way for the Client, being able to access to reprogramming o partial refund as appropriate.

Applicable regulations.

In all the cases contemplated in this clause, the interpretation and application of these terms and conditions shall be carried out within the framework of the Consumer Defense Law and other regulations in force, respecting the inalienable rights of the Client.

9) Assignment / Transfer of reserves

The Customer has the faculty to assign or transfer your reservation to another person up to thirty (30) days before the departure date of the contracted service, subject to the following conditions:

1. The transferee must comply with all the requirements of the participation requirements established for the activity (health, physical fitness, age, etc.).
2. The assignment must be requested in writing and in a reliable manner to the official channel indicated, including the data of the assignee.
3. The assignment shall be conditional upon the assignee's compliance with the following requirements participation requirements of the activity, including conditions of health, physical fitness, age and other safety parameters provided for in these T&Cs in paragraph 6 and/or on the product sheet. In addition, the following may be applied tariff adjustment if the type of transferee differs in age, category or condition that affects the price (e.g. senior, junior, retired or other special rates).
4. The Agency may charge a management position for the transfer procedure, which will be informed to the Client at the time of the request.
5. In the event that the reservation was contracted with a Flexible Reserve Pack, Cancellation Insurance o Reprogramming Insurance, the transfer of the reservation may maintain the benefits of the pack/insurance contracted. provided that the assignment is made within the period allowed by such pack or insurance and in compliance with the specific conditions thereof.
6. If the transfer is requested after the stipulated period or does not comply with the requirements, the Agency may reject the transfer, maintaining the original reservation under the current contractual terms.

10) Responsibilities and limitations

10.1. Of the Agency.

The Agency acts in the capacity of intermediary between the Client and the different Tourism Service Providers, being obliged to:

• Select suitable and duly qualified suppliers.
• Reporting in the form of clear, truthful, sufficient and timely the essential conditions of the published Tours.
• Issue the corresponding supporting documentation (vouchers, tax receipts, etc.).

When the Agency acts as organizer of a Combined Tour, its responsibilities shall be governed by the provisions of the International Convention Relating to the Contract of Carriage (Law 19,918), the Law 18,829 of Travel Agencies and their regulations, and the Consumer Defense Law.

10.2. Suppliers.

Each supplier is line manager for the correct execution of the services at its expense (transportation, excursions, insurance, among others). Claims arising from deficiencies, breaches or damages attributable to the Supplier shall be channeled in accordance with the applicable regulations and the contractual conditions of said third party.

10.3. Limitations of liability.

The Agency shall not be liable for:

• Events, delays, cancellations, damages or losses directly attributable to Suppliers.
• Situations of fortuitous event or force majeure (climatic phenomena, natural disasters, authority measures, social conflicts, sanitary restrictions, among others).
• Damages resulting from the Client's own conduct or that of third parties outside the Tour organization.

This is without prejudice to the inalienable rights recognized by current consumer protection regulations.

Baggage and personal effects.

Luggage and other personal belongings always travel through Customer's risk and account, unless specific coverage has been contracted. Carriers, operators and other Suppliers shall be liable only to the extent provided by applicable law, international conventions and/or their own conditions of service.

11) Safety, conduct and equipment

11.1. Compliance with rules and instructions.

The Customer must at all times abide by the instructions from guides, coordinators and/or suppliers, and the safety regulations in force. Failure to comply may result in the immediate exclusion of the activity, with no right to reimbursement, except for the application of packs or insurance contracted that are more favorable.

Alcohol and substances.

Participation in activities under the influence of the following is prohibited alcohol, drugs or other substances that diminish the Client's aptitude or alertness. The detection of such circumstances entitles the Agency/Supplier to prevent participation, without entitlement to reimbursement.

11.3. Personal and technical equipment.

The Customer must be present with the basic personal equipment adequate (clothing, footwear, hydration, weather/solar protection, etc.), according to the nature of the contracted activity.

The specific technical safety equipment (helmet, vest, harness or other) shall be provided by the Agency or the Supplier when applicable, being mandatory for its correct use.

11.4. Exclusion for non-compliance.

Lack of adequate equipment, improper use of the equipment provided or non-compliance with safety regulations shall entitle the Agency/Supplier to deny participation or exclude the Client from the activity, prioritizing individual and collective safety. In such cases, no reimbursement shall be due, without prejudice to the provisions of applicable packs or insurance and the unwaivable rights of the consumer in accordance with the regulations in force.

12) Site Content and Intellectual Property

12.1. Ownership.

All the contents of the Site -including, but not limited to: texts, designs, logos, trademarks, trade names, images, photographs, videos, audio, software, databases and source codes- are owned by the Agency, the Providers or third party licensors, and are protected by the Intellectual Property Law (Law 11.723), the Trademark and Designations Law (Law 22.362) and other applicable regulations.

12.2. Limited use.

Access to the Site does not grant the Customer any intellectual property rights or licenses over the contents, which may only be used in the following ways personal, private and non-commercial, unless expressly authorized in writing by the Agency or the corresponding owner.

12.3. Prohibitions.

It is expressly forbidden, without prior authorization:

• Reproduce, distribute, communicate, transform, rent, sell or exploit in any way the contents of the Site.
• Delete, alter or obscure copyright, trademark or other legal notices.
• Carry out internships in scraping, data mining, use of robots, spiders, crawlers, reverse engineering or equivalent techniques affecting the security, integrity or availability of the Site and its services.

12.4. Reservation of rights.

The Agency reserves all rights not expressly granted in these T&Cs and may take legal action in case of unauthorized use of its contents or trademarks.

13) User accounts, verification and fair use

Confidentiality of credentials.

The Customer is responsible for maintaining the confidentiality of your login credentials and all transactions made on your account. In case of improper access, theft or loss of credentials, you shall immediately notify to the Agency through the official channels expressed in section 18.

13.2. Identity verification and antifraud control.

The Agency may require the Client to additional verification data (e.g., ID card, bank validation, receipts) and suspend or reject operations that show signs of fraud, impersonation or misuse. The lack of cooperation of the Client in the validation process may result in the cancellation of reservation, with reimbursement subject to applicable policies.

13.3. Legitimate use.

The Customer agrees to use the Site and its services only for the following purposes lawful purposes, in accordance with the legislation in force and these T&Cs. The Agency may suspend or cancel user accounts that:

• Violate the law or these T&Cs.
• Engage in fraudulent or abusive activities or activities that affect the operation of the Site.
• Attempt to manipulate prices, availability or booking operations.

13.4. Liability for third parties.

All transactions made with the Client's credentials are presumed to have been carried out by the Client, unless immediate and proven notification of misuse is given.

14) Images and testimonials

14.1. Audiovisual record.

For informational, promotional and/or service improvement purposes, the Supplier may record group images and videos during the provision of activities.

14.2. Right of opposition.

A Customer who does not wish to be photographed or filmed must expressly and in advance to the guide/operator prior to the start of the activity.

14.3. Data protection and image.

The use of images shall be governed by the regulations in force in the field of protection of personal data y image rights (Law 25.326 and National Civil and Commercial Code). The Agency undertakes not to use individual images of the Client for commercial purposes without the Client's consent. express consent.

14.4. Testimonials.

The testimonials and evaluations sent by Clients may be reproduced on the Site and Agency channels for informational and promotional purposes, always respecting the veracity of the content and without altering its meaning.

15) Privacy and personal data protection

15.1. Purpose.

The personal data provided by the Customer will be processed for the following purposes: reservation management, issuance of vouchers and tax receipts, invoicing, anti-fraud verification, operational and after-sales communications, and fulfillment of legal or contractual obligations.

15.2. Legal basis and consent.

The treatment is carried out in accordance with the Law 25.326 on the Protection of Personal Data, to the Decree 1558/2001 and complementary regulations. By contracting or using the Site, the Customer gives his informed consent to the processing of his data under the terms set forth herein.

15.3. Client's Rights.

The Customer may at any time exercise his or her rights to access, rectification, updating, suppression and opposition with respect to your personal data. Such requests should be channeled through the item 18.

15.4. Safety and conservation.

The Agency implements reasonable technical and organizational measures to preserve the confidentiality, integrity and availability of personal data. The data will be kept only by the applicable legal deadlines and, if applicable, for the time necessary to comply with contractual and tax obligations.

16) Remote purchases: revocation (“regret button”)

16.1. Right of revocation.

In purchases held remote (Site, electronic or telephonic means), the Customer may revoke the acceptance within ten (10) calendar days counted from the date of contracting or from the delivery of the voucher, whichever occurs last, in accordance with article 34 of the Law 24.240 and regulatory standards.

16.2. Exclusions.

The right of revocation does not apply to the cases expressly provided by law, including:

• Scheduled air transportation services.
• Tourist services to be provided in a specific date or period.
• Services that, by their nature, are not subject to refund or revocation.

16.3. Procedure.

The revocation must be managed exclusively through the item 18, by means of the “regret button” mechanism or other reliable means available. The Agency will confirm receipt of the request and will manage the refund of the amounts paid when applicable, net of non-recoverable expenses in accordance with the applicable regulations.

17) Operational changes and cancellation for just cause

17.1. Operational changes.

For technical, operational, safety, security, force majeure or availability reasons, the Agency or the Supplier may reorder itineraries and/or replace benefits by others of equal or higher category, The essential nature of the contracted service shall be maintained. Such changes shall not give right to compensation, without prejudice to the unwaivable rights of the Client recognized by the regulations in force.

17.2. Cancellation for cause.

If, for reasons beyond the Agency/Supplier's control, the Agency/Supplier must cancel a departure or service, the Agency's liability shall be limited to:

a) reimburse to the Customer the sums actually paid and not used, or

b) offer reasonable alternatives reprogramming or equivalent service, subject to availability.

17.3. Application of packs and insurance.

When the Customer has purchased a Flexible Reserve Pack or a Reprogramming Insurance, The benefits provided therein shall be applied to the extent that is more favorable to the Client.

18) Exclusive channel for attention, requests and complaints.

18.1. Official channel.

All request, modification, cancellation, rescheduling, or claim must be managed through the official channel of attention enabled in:

18.2. Complementary operational channels.

In order to accompany the Client in real time, the Agency will be able to enable complementary communication channels (e.g. WhatsApp groups, direct chats or other digital media). These channels are of a operational and informative, and do not replace the official channel for formal record keeping.

18.3. Effectiveness and acknowledgment of receipt.

Communications made through the official channel will receive the following information acknowledgement of receipt and shall be processed in accordance with the procedure indicated in these T&Cs. The steps carried out only through unofficial channels may be considered as invalid for legal and contractual purposes.

19) Notifications, T&C updates and releases

19.1. Notifications. The following are considered received business day following its dispatch, unless there is evidence to the contrary.

19.2. Updates. The Agency may modify these T&Cs; the current version is published with date of update. The modifications no affect reservations already confirmed, unless required by law or authority.

19.3. Versions. In the case of multiple versions, the most recent published on the Site at the time of purchase.

20) Applicable law, consumption and dispute resolution

These T&Cs are interpreted in accordance with the civil, commercial and consumer regulations in force in the Republic of Argentina. The Client may contact consumer protection authorities and/or to the competent justice. The use of arbitration before specialized agencies it will be possible to only with express consent of both parties.